The Philippines is setting a new standard for emergency preparedness with the rollout of advanced 911 technology in several local government units (LGUs), reinforcing public trust and positioning the country as a model for resilience and innovation in Southeast Asia.
Don Ferguson, CEO of NGA 911 LLC and co-founder of the next-generation 911 system used in the US and Europe, said the Philippines is moving toward a future where “help is just a message or call away, regardless of location.”
Responding to the Department of Interior and Local Government’s (DILG) call for a unified nationwide emergency response system, LGUs in Morong, Rizal; Alaminos City, Pangasinan; Cebu City; Cagayan de Oro City; Mambajao, Camiguin Island; Bustos, Bulacan; and Tagbilaran City, Bohol have already set up state-of-the-art emergency command centers.
These centers use IP-based networks and multimedia capabilities that allow distress calls to be answered and addressed on-site within 3 to 5 minutes. Citizens can now send texts, photos, and videos for better situational awareness, while prank calls are easily filtered out.
Ferguson emphasized that this modern system “enhances public trust by making emergency assistance more accessible and reliable, while also improving frontliner safety by providing better situational awareness.”
He added that precise geolocation and real-time data allow for improved coordination, accountability, and performance, especially during large-scale disasters.
“With a modern infrastructure in place, the country will attract more investment and tourism,” Ferguson said. “Ultimately, the Philippines will be recognized not just for its beauty and culture, but for its leadership in innovation and commitment to saving lives.”
Listen to a dedicated call taker from Mdrrmo Morong Rizal using Next Generation 911 technology:
He also noted that the system’s unified data will enhance governance, job creation, and transparency. “Tourists are more likely to visit regions with dependable emergency services, which boosts local economic growth.”
Learn how the Philippines is building a safer, smarter nation through emergency tech innovation by reading more Good Balita stories on GoodNewsPilipinas.com.
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