The Ninoy Aquino International Airport (NAIA) has been named as one of the world’s “most improved” airports in 2018, a global survey of London-based research firm Skytrax revealed.
Travelers worldwide ranked NAIA – the Philippines’ primary gateway – as 10th place in Skytrax’s Top 10 World’s Most Improved Airports.
Fiumicino Airport in Rome, Italy topped the list, followed by Perth Airport in Western Australia, and then Calgary International Airport in Alberta, Canada.
The 70-year old NAIA was once called the world’s worst airport.
Across 550 airports worldwide, Singapore Changi Airport has been voted as the best for the sixth consecutive year by air travelers.
Skytrax said its 2018 poll was based on 13.73 million airport survey questionnaires completed by over 100 different nationalities of airline customers from August 2017 to February 2018.
“The survey evaluated traveler experiences across different airport service and product key performance indicators — from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate,” Skytrax said.
NAIA earned the world’s worst airport title after fliers complained about the aging airport’s frequent power outages, poor air-conditioning, lack of seats and complicated terminal transfers.
NAIA could soon get a $6.7 billion makeover as the country’s tycoons band together to take part in President Rodrigo Duterte’s ambitious infrastructure drive.